Travel Advisories

Air Passenger Protection Regulations

Notice to Passengers

If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Règlement sur la protection des passagers Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.


Our top priority at Pacific Coastal Airlines is to ensure the safety and well-being of our customers. While we strive to provide a consistent and reliable service by flying our customers to their destination on time, sometimes unforeseen circumstances can arise causing disruption to travel plans.

Please select one of the topics in the Passenger Rights (APPR) Menu to review more information.

*Pacific Coastal Airlines is a small carrier.


For Additional Help and Information

Passengers may contact Pacific Coastal Airlines directly by emailing for more information pertaining to Passenger Rights (APPR). Additionally, please refer to Pacific Coastal Airlines Domestic Scheduled Passenger Tariff.

Passengers who have attempted to resolve a concern with Pacific Coastal Airlines directly, and are unsatisfied with the outcome, may file a complaint with the Canadian Transportation Agency.