Accessibility
Service Dogs
Pacific Coastal Airlines accepts service dogs that are required by a person with a disability for assistance and are certified, in writing, as having been trained by a professional service dog institution to assist a person with a disability. To request that your service dog be added to your flight, please complete and submit this form, along with any documentation provided by the training institution, a minimum of 72 hours prior to your flight, for approval and processing. This allows us enough time to review your application, pose any follow-up questions if required, and arrange appropriate seating for you and your service dog once approved.
Should your service dog be self-trained, or trained by someone who does not specialize in service dog training, we welcome your animal to travel with us under the requirements of a pet. In certain circumstances we may still allow your animal to travel as a service dog if you can provide detailed explanation of the training that was completed and the tasks they were trained for so long as they have successfully passed an appropriate public access test, such as the BC Guide Dog & Service Dog Certification Testing. In these instances we recommend you reach out to accessibilty@pacificcoastal.com to discuss whether your animal qualifies prior to booking travel, as approval under this criteria is not guaranteed.
Please note that children travelling with their service dog are not eligible to travel under the Unaccompanied Minor Program. Click here for more information on Unaccompanied Minor travel.
Service Dogs in training may be accepted however they are subject to on-board limits for non-assistive animals and space is not always available. To request your service dog in training be added, please complete and submit this form, along with documentation authorizing you as a service dog trainer, a minimum of 72 hours prior to your flight, for approval and processing.
Mobility Aids
Pacific Coastal Airlines welcomes customers who use a wheelchair or request that we provide mobility assistance for departure and upon arrival at the destination airport. Please contact us in advance, at 1.800.663.2872, to help determine the most appropriate service for you.
Each customer is welcome to bring one wheelchair, cane, walker, or other mobility aid at no additional charge.
In the event that a piece of mobility equipment becomes inoperable, we will publish that information as a Travel Advisory
Motorized/Battery Wheelchairs
Pacific Coastal Airlines accepts mobility aids that are powered by dry cell (sealed gel-cell) batteries. Due to the smaller dimensions of our aircrafts, we may need to reserve extra space for motorized wheelchairs. We suggest customers advise us when traveling with motorized wheelchairs as early as possible (at minimum 48 hours in advance) so we may reserve/confirm space.
Medical Oxygen
Pacific Coastal Airlines accepts medical oxygen on board our aircraft subject to conditions. For details of these conditions, please refer to our Carry-on baggage program. Passengers who are unsure if their oxygen is acceptable to travel are encouraged to reach out to accessibility@pacificcoastal.com in advance for guidance.
Accessibility Plan and Feedback Handling Process
Pacific Coastal Airlines has prepared a 2023-2026 Accessibility Plan, which includes our Feedback Handling Process, to assist in meeting our requirements under the Accessible Canada Act.
Accessibility Progress Report
Accessibility Progress Report – June 1, 2024
Accessibility Feedback Form
If you have any accessibility feedback you wish to provide, you may do so by using this Accessibility Feedback Form, or through any other method listed in our Feedback Handling Process found in the Accessibility Plan above. To submit your feedback anonymously on the form below, please leave the name and contact details fields blank.