Travel Advisories

Refund Services

The information on this page will help guide you on how to submit a request for a refundable ticket.

Please note that eligible refunds are determined based on the features and benefits of our Bravo, Classic, and Encore Fares that are outlined in our tariffs.

Change/cancellation fees for customers with reservations booked on or before May 2, 2020 for travel anytime are being waived. Changes or cancellations to a reservation must be made at least 72 hours prior to scheduled departure time. Standard fare terms and conditions will apply to changes made within 72 hours of scheduled departure time.

For changes, customers may rebook their reservation for travel that is completed within 24 monhs from the date of original purchase without penalty (applicable fare difference may apply). For cancellations, customers flight value will be held as a travel credit that can be applied towards a future flight with Pacific Coastal Airlines (credit is name transferable and can be used to travel to any destination within our network). Travel credit will be available for travel completed within 24 months from the date of original purchase. We are only processing refunds to the original form of payment for our refundable Encore Fares as per our fare terms and conditions. Bravo Fares and Classic Fares are not eligible for refunds and only a future travel credit will be offered for cancellations.

To make a change or cancellation please contact our call centre at 1-800-663-2872 or reserve@pacificcoastal.com for assistance. If you booked through a travel agent or online travel agency please contact them directly for assistance.

If you booked directly with Pacific Coastal Airlines and are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the flight cancellation request form.

We have implemented a flexible booking policy that allows customers to make changes to their existing reservations and provide confidence for new reservations provided they meet the following requirements:

Change/Cancellation Fees

Change/cancellation fees for customers with reservations booked between May 3, 2020 and July 31, 2021 for travel anytime are being waived. Changes or cancellations to a reservation must be made at least 48 hours before scheduled departure time. Standard fare terms and conditions apply within 48 hours of scheduled denture time.

For changes, customers may rebook their reservation for travel that is completed within 12 months from the date of original purchase without penalty (fare, tax, and surcharge differences may apply when rebooking). For cancellations, customer's flight value will be held as a travel credit that can be applied towards a future flight (travel credit is name transferable and can be used to travel to any destination within Pacific Coastal Airlines network). Travel credit will be available for travel completed within 12 months from the date of original purchase.

To make a change or cancellation please contact our call centre at 1-800-663-2872 or reserve@pacificcoastal.com for assistance. If you booked directly with Pacific Coastal Airlines and are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the flight cancellation request form. If you booked through a travel agent or online travel agency please contact them directly for assistance.

Refunds

We are only processing refunds to the original form of payment for our refundable Encore Fares as per our fare terms and conditions. Bravo Fares and Classic Fares are not eligible for refunds and only a future travel credit will be offered for cancellations. For customers who wish to have the option to cancel a flight and be refunded we suggest booking a refundable Encore Fare. Cancellations for QuikPass Bravo, QuikPass Classic and QuikPass Encore fares will be refunded back to the QuikPass account.
If you are denied boarding, your flight is cancelled or delayed for at least two hours, or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency’s website.

Règlement sur la protection des passagers Si l’embarquement vous est refusé, ou si votre vol est annulé ou retardé d’au moins deux heures ou si vos bagages sont perdus ou endommagés, vous pourriez avoir droit au titre du Règlement sur la protection des passagers aériens, à certains avantages au titre des normes de traitement applicables et à une indemnité. Pour de plus amples renseignements sur vos droits, veuillez communiquer avec votre transporteur aérien ou visiter le site Web de l’Office des transports du Canada.

To learn more about the three different Travel Disruption Categories, visit our Travel Disruptions page, or the Canadian Transportation Agency’s website.

 

How do I get a refund?

24-Hour Cancellation Policy Full refunds are offered for all reservations that are made and cancelled within 24 hours of original purchase. Important: cancellations must be made at least 2 hours prior to departure. Processing a reservation refund will vary depending on how your booking was made.

Credit Card Payments -  Please contact us directly for a refund. If you are phoning after hours, please leave a voicemail and we will return your call when we re-open. Please note: all voice mail recordings are time-stamped.

Debit/Cash  -  After you have cancelled, please email refunds@pacificcoastal.com and we will refund your reservation in the form of a cheque.

Please provide the following information in your email:

  1. Reservation Number
  2. Name (who the cheque must be issued to)
  3. Mailing Address (where the cheque will be mailed to)
Important: Cancellations must be made at least 2 hours prior to departure. Processing a reservation refund will vary depending on how your booking was made.

Credit Card Payments -  Please contact us directly for a refund. If you are phoning after hours, please leave a voicemail and we will return your call when we re-open. Please note: all voice mail recordings are time-stamped.

Debit/Cash -  After you have cancelled, please email refunds@pacificcoastal.com and we will refund your reservation in the form of a cheque.

Please provide the following information in your email:

  1. Reservation Number
  2. Name (who the cheque must be issued to)
  3. Mailing Address (where the cheque will be mailed to)
Refunds - Kindly contact your travel agent or Online Travel Agency (OTA) directly, and they will be able to refund you. Pacific Coastal Airlines is unable to process refunds directly for reservations made by travel agents or OTA's.

Future Travel Credits - If you cancelled your reservation prior to travel and booked with your travel agent or online travel agency and have a future travel credit, please complete the following steps:

  1. Kindly contact your travel agent or OTA directly and let them know that you have a travel credit on your reservation
  2. Request the travel agent or OTA to rebook with Pacific Coastal Airlines and apply the credit towards a new flight
  3. If the travel agent or OTA needs to have the e-ticket coupon opened, advise them to contact refunds@pacificcoastal.com with the following information:
  • The Pacific Coastal Airlines reservation number
  • The passenger(s) name
  • Electronic ticket number
If you cancelled your reservation prior to travel and booked at pacificcoastal.com or through our Call Centre, contact us directly with your Reservation Number, and we will be happy to book your next trip for you. Travel credits must be used for travel completed within 12 months from the original date of purchase.
Processing a credit card refund can take between 7-10 business days depending on your bank.

If you have requested a cheque refund, please allow up to 21 days.