Flight Delays and Cancellations

Flight delays and cancellations is a travel disruption preventing passengers from completing their scheduled itinerary on time. A flight delay is when a flight takes off and/or lands later than its scheduled time. A flight cancellation occurs when a flight does not operate.

What we will do

In the event you experience a flight delay greater than three hours or your flight is cancelled, Pacific Coastal Airlines will offer you the following alternate travel arrangements:

  • Rebook you on the next available Pacific Coastal Airlines flight at no addition cost;
  • Rebook you on an alternate flight or travel date at no addition cost;
  • Cancel the effected segment and/or all of unused flight segments with no penalty and receive a full travel credit, or refund issued to the original form of payment; or
  • Re-accommodate you on the next available flight on a carrier Pacific Coastal Airlines has a commercial agreement with.

How we will help

Standard of treatment is the care that Pacific Coastal Airlines will provide to passengers free of charge following a travel disruption. The category of travel disruption will determine if a passenger is entitled to standard of treatment. Passengers effected by a flight delay or cancellation due to uncontrollable events are not entitled to standard of treatment. Passengers effected by a flight delay or cancellation due to situations within Pacific Coastal Airlines control or within Pacific Coastal Airlines control, but required for safety may be entitled to standard of treatment.

 
Uncontrollable
Controllable, but Required for Safety
Controllable
Standards of Treatment
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Passengers entitled to standard of treatment who are informed of a flight delay or cancellation less than 12 hours before the scheduled departure time, and the flight delay is two or more hours after the scheduled departure time are offered the following:

1. Food and drink*

Pacific Coastal Airlines will issue meal vouchers, valid at pre-established restaurants. Meal vouchers will be issued taking into account the length of travel disruption and time of day.

2. Access to communication

Should a passenger request access to communication, Pacific Coastal Airlines will offer the use of a phone or direct the passenger to join available public WiFi networks.

3. Accommodation

If a passenger is required to wait overnight for their original flight or for a flight reserved as part of an alternate travel arrangement, Pacific Coastal Airlines will offer overnight accommodations. Transportation will also be provided to and from the accommodations.

*Due to the location of some airports, food and drink options may be limited and not available to passengers.

How we will compensate

Pacific Coastal Airlines may provide compensation to passengers following a travel disruption. It is important to understand that the category and length of travel disruption will determine if a passenger is entitled to compensation. Pacific Coastal Airlines does not offer compensation or reimbursement for any additional expenses incurred as a result of travel disruptions within control, but required for safety or uncontrollable events. Passengers travel that is disrupted due to controllable events are entitled to compensation based on the length of delayed arrival to the final destination.

 
Uncontrollable
Controllable, but Required for Safety
Controllable
Compensation
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Length of Arrival Delay*Monetary CompensationFuture Travel Credit
0 to 3 hours$0.00$0.00
3 to 6 hours$125.00$187.50
6 to 9 hours$250.00$375.00
9+hours$500.00$750.00

*Arrival Delay — the arrival time of the passenger’s cancelled flight at the final destination compared to the arrival time at the final destination on the original ticket.

How to claim Compensation

To receive monetary compensation or future travel credit as recourse for a controllable flight delay or cancellation greater than 3 hours, the disrupted passenger must apply for compensation. To apply, please fill in the form below and click on Submit or print the PDF version, fill it out, and mail it in. You have one year from the date of the disrupted flight to take this action. Pacific Coastal Airlines will respond within 30 days or receiving your claim.

Flight Disruption Allowance Application Form (please complete this form for every passenger)

 

Verification

Travel Disruptions
Tarmac Delays
Flight Diversions
Denied Boarding