Travel Advisories

Flight Cancellation Request Form

If you are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the form below to submit a flight cancellation request.

We are offering customers who have booked on or before May 2, 2020 for travel anytime to allow cancellations or changes to their reservation without penalty (changes to reservations must be made at least 72 hours prior to scheduled departure time). To learn more, click here. For reservations booked on or after May 3, 2020, flight cancellation requests will be subject to the standard fare terms and conditions.

If your flight is scheduled to depart within the next 72 hours please contact our call centre at 1-800-663-2872 to cancel your booking, instead of completing the form below.

This form is for flights booked directly on only. If you booked through a Travel Agent (online website or directly) please contact them directly for assistance with your reservation.

Please submit only one form per reservation. Submission of this form indicates a cancellation of the full reservation (all flights on the reservation will be cancelled). If you would like to cancel only a portion of your flight or change your reservation, please contact our call centre at 1-800-663-2872 for assistance.

Flight Cancellation Request Form