Richmond, BC – Pacific Coastal Airlines announced it will provide refunds to the original form of payment for customers who hold unused travel credits as a result of the COVID-19 pandemic.

Starting Tuesday, September 27, 2022, Pacific Coastal Airlines is offering customers the opportunity to request a refund by completing an online application to collect unused travel credits. Refunds are only applicable to customers who made a reservation up to and including May 2, 2020, for travel on or after February 1, 2020, or who were impacted by a flight cancellation by Pacific Coastal Airlines as a result of the COVID-19 pandemic between February 1, 2020, and December 31, 2021.

In line with recommendations by the Canadian Transportation Agency, Pacific Coastal Airlines first offered customers 24-month travel credits. This was later extended to be 36-months to enable greater flexibility for customers. Pacific Coastal Airlines is pleased to now offer customers the ability to receive a refund.

Additional information:

  • Further details can be found at
  • Application for refunds open on Tuesday, September 27, 2022, and close on Saturday, December 31, 2022
  • Please allow up to 8 weeks to review and process customer refund applications
  • We kindly ask customers to not contact us requesting an update on their application until 8 weeks after their submission date


About Pacific Coastal Airlines
Pacific Coastal Airlines is a privately-owned British Columbia-based regional airline operating from Vancouver International Airport’s South Terminal (YVR) that currently flies to 17 airports in British Columbia. Connecting to additional destinations along the south coast of British Columbia through its affiliate airline Wilderness Seaplanes, located in Port Hardy on northern Vancouver Island. Pacific Coastal is also the operator of WestJet Link, connecting smaller cities in British Columbia and Alberta with WestJet’s domestic hub at the Calgary International Airport.

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Media contact:
Quentin Smith, President