COVID-19 Refund Request Application

On Tuesday, September 27, 2022, Pacific Coastal Airlines has announced that customers affected by the COVID-19 pandemic who were unable to utilize their extended 36-month credits now have the opportunity to request a refund. Eligible customers must complete the following application by December 31, 2022. Customers who meet the following criteria below can apply to request a refund:

    • The reservation was made up to and including May 2, 2020 for travel on or after February 1, 2020

-or-

    • Customers who were impacted by a flight cancellation by Pacific Coastal Airlines as a result of the COVID-19 pandemic between February 1, 2020 and December 31, 2021

All applications will be reviewed by Pacific Coastal Airlines and a decision will be made if the customer is entitled to a refund. Applications will be reviewed within 8 weeks of the date the application is received. Please do not contact us to request an update on your application until 8 weeks since your application was submitted. Applications will be reviewed in the order in which they are received. If your application is approved you will receive an email confirmation.

Refunds can only be processed to the form of original payment used to make the original reservation.  If a portion of the credit was already used for a new booking, only the remaining balance is eligible for a refund.  Credit card refunds will appear on your banking statement between 7-10 business days depending on your banking institution. If we are unable to refund the original form of payment a paper cheque will be issued in Canadian Dollars (CAD) and mailed to your residence via Canada Post. Please allow up to 21 days to receive your cheque from the date you are advised your application has been approved.

Please only complete the application below if the reservation was made directly on pacificcoastal.com or through our reservation call centre. Reservations made through our Travel Agent partners, global distribution systems (GDS) or online travel agencies (OTAs) should request their refund from the original booking source – see below for further details.

COVID-19 Refund Request Form

Applicant Information

Original Reservation Information

We require the original reservation information to be entered here. If multiple passengers were travelling on a single reservation complete the following section for one of the passengers who was travelling. Should multiple customers be on a single reservation the refund will be lumped into a single payment.

Refund Information

Should you be approved for a refund the original form of payment will be refunded. If we are unable to refund the original form of payment a paper cheque will be issued in Canadian Dollars (CAD) and mailed to your residence via Canada Post. Please complete the following section should we need to mail you a paper cheque.
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Information for Reservations Made by Travel Agents, GDS and OTAs

If you made your reservation through one of our Travel Agent partners, global distribution systems (GDS) or online travel agency (OTA – i.e. Expedia) please contact your booking source directly. These partners can request refunds by following the steps below:

  1. Travel Agents can process refunds for customers who made a reservation by May 2, 2020 for travel after February 1, 2020 or who were impacted by a flight cancellation by Pacific Coastal Airlines as a result of the COVID-19 pandemic until December 31, 2021. If a portion of the credit was already used for a new booking, only the remaining balance is eligible for a refund.
  2. Enter waiver code 8PCVIDREFD in the endorsement field, to waive any cancellation/change.
  3. If e-ticket is not in OPEN status, contact refunds@pacificcoastal.com to have ticket status changed.