Travel Advisories

Travel Advisories

Impacted Pacific Coastal Airline Flights RE: COVID-19

Our top priority remains to protect the safety of our customers and staff. This section will be updated regularly with information regarding Pacific Coastal Airlines flights that were impacted by COVID-19.

All customers and staff who were on the listed flights are advised to self-monitor for signs of cough, fever, or respiratory issues and to call their local health authorities if symptoms arise within the next 14 days:

  • February 22, 2021 – Flight 8P1543 Victoria to Kelowna
  • February 24, 2021 – Flight 8P1538 Kelowna to Victoria

Additional information regarding locations where people may have been exposed to COVID-19 can be found on the Government of Canada’s website.

Face Covering Requirements for Air Travellers RE: COVID-19

The Government of Canada is asking that all travellers have a removable non-medical mask or face covering large enough to cover their mouth and nose during their travel through Canadian airports and in-flight. Travellers must confirm that they have in their possession the mandatory non-medical mask or face covering as part of the registration or check-in process otherwise they will not be allowed to continue on their journey. At a minimum, travellers will be asked to wear the non-medical mask or face covering:

  • at airport screening checkpoints;
  • during the flight when they cannot physically distance from others, including at all times when they are 2 metres or less from another person, except another occupant of the person’s private home; or
  • as directed by an official of the air operator, the Canadian Air Transport Security Authority, a Canada Border Services Agency officer, or a Canadian public health official.

For more information click here.

Health Check Questions RE: COVID-19

In order to manage the spread of COVID-19, the Government of Canada, along with the provinces and territories have put in place some new measures.

Prior to boarding a Pacific Coastal Airlines flight (scheduled or charter flight) you will be required to undergo a health check. This will involve answering a few simple questions to which you must answer truthfully. For further information click here.

When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government to prevent the spread of COVID-19.

As a reminder, no person should board a flight when they are feeling ill and could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

Flexible change and cancellation policy for bookings made between May 3, 2020 and March 31, 2021

We have implemented a flexible booking policy that allows customers to make changes to their existing reservations and provide confidence for new reservations provided they meet the following requirements:

Change/Cancellation Fees

Change/cancellation fees for customers with reservations booked between May 3, 2020 and March 31, 2021 for travel anytime are being waived. Changes or cancellations to a reservation must be made at least 48 hours before scheduled departure time. Standard fare terms and conditions apply within 48 hours of scheduled denture time.

For changes, customers may rebook their reservation for travel that is completed within 12 months from the date of original purchase without penalty (fare, tax and surcharge differences may apply when rebooking). For cancellations, customers flight value will be held as a travel credit that can be applied towards a future flight (travel credit is name transferable and can be used to travel to any destination within Pacific Coastal Airlines network). Travel credit will be available for travel completed within 12 months from the date of original purchase.

To make a change or cancellation please contact our call centre at 1-800-663-2872 or reserve@pacificcoastal.com for assistance. If you booked directly with Pacific Coastal Airlines and are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the flight cancellation request form. If you booked through a travel agent or online travel agency please contact them directly for assistance.

Refunds

We are only processing refunds to the original form of payment for our refundable Encore Fares as per our fare terms and conditions. Bravo Fares and Classic Fares are not eligible for refunds and only a future travel credit will be offered for cancellations. For customers who wish to have the option to cancel a flight and be refunded we suggest booking a refundable Encore Fare. Cancellations for QuikPass Bravo, QuikPass Classic and QuikPass Encore fares will be refunded back to the QuikPass account.

Flexible change and cancellation policy for bookings made before May 2, 2020

Change/cancellation fees for customers with reservations booked on or before May 2, 2020 for travel anytime are being waived. Changes or cancellations to a reservation must be made at least 72 hours prior to scheduled departure time. Standard fare terms and conditions will apply to changes made within 72 hours of scheduled departure time.

For changes, customers may rebook their reservation for travel that is completed within 24 months from the date of original purchase without penalty (applicable fare difference may apply). For cancellations, customers flight value will be held as a travel credit that can be applied towards a future flight with Pacific Coastal Airlines (credit is name transferable and can be used to travel to any destination within our network). Travel credit will be available for travel completed within 24 months from the date of original purchase. We are only processing refunds to the original form of payment for our refundable Encore Fares as per our fare terms and conditions. Bravo Fares and Classic Fares are not eligible for refunds and only a future travel credit will be offered for cancellations.

To make a change or cancellation please contact our call centre at 1-800-663-2872 or reserve@pacificcoastal.com for assistance. If you booked through a travel agent or online travel agency please contact them directly for assistance.

If you booked directly with Pacific Coastal Airlines and are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the flight cancellation request form.

Haida Gwaii State of Emergency

Please be aware that Haida Gwaii is currently under a state of emergency. The Haida Nation has advised that non-resident leisure travel to Haida Gwaii is not permitted at this time. Essential workers and family members coming to support residents should use the Essential Work Permit process. For more information and details about essential work permits, please visit the Haida Nation’s website.

Pacific Coastal Airlines will be resuming scheduled flight service to Masset, BC (ZMT) on Thursday, October 29, 2020. To make a new reservation please book online or call us at 1-800-663-2872.