Travel Advisories

Travel Advisories

Temporary Service Suspension for travel between March 25 and May 2, 2020 inclusive

As a result of the recent global outbreak of the COVID-19, Pacific Coastal Airlines is temporarily suspending operations effective March 25 until May 2, 2020. This decision was made based on the need to be socially responsible during this State of Emergency to help prevent the spread and due to a rapid decrease in demand.

At the moment we are focusing on providing essential charter service to remote communities. To learn more click here.

We are appreciative of all the support we have received from our customers over the years, and look forward to seeing you on board a Pacific Coastal flight when we resume service on Sunday, May 3, 2020.

Flexible change and cancellation policy for bookings made before May 2, 2020

Change/cancellation fees for customers with reservations booked on or before May 2, 2020 for travel between May 3 and June 30, 2020 inclusive are being waived. Changes or cancellations to a reservation must be made at least 72 hours prior to scheduled departure time. Standard fare terms and conditions will apply to changes made within 72 hours of scheduled departure time.

For changes, customers may rebook their reservation for travel through April 30, 2021 inclusive without penalty (applicable fare difference may apply). For cancellations, customers flight value will be held as a travel credit that can be applied towards a future flight with Pacific Coastal Airlines (credit is name transferable). Travel credit will be available for travel completed within one year from the date of original purchase. We are not processing refunds to original form of payment at this time.

To make a change or cancellation please contact our call centre at 1-800-663-2872 or reserve@pacificcoastal.com for assistance. If you booked through a travel agency, please contact your travel agent directly for assistance.

Hours of Operation

Call Centre
Due to the announcement of our suspended service between Mach 25 and May 2, 2020, our call centre will be operating reduced hours. For assistance please call 1-800-663-2872 or email reserve@pacificcoastal.com.

Airports 
Please note that all our airport stations are temporarily closed due to our suspended scheduled service. Should you require assistance or have any questions please call 1-800-663-2872 or email reserve@pacificcoastal.com.

Cargo
Our dedicated cargo call centre has been temporarily suspended. For questions regarding cargo services please call 1-800-663-2872 or email reserve@pacificcoastal.com.

Check-In Procedure for Flights RE: COVID-19

In order to manage the spread of COVID-19, the Government of Canada, along with the provinces and territories have put in place some new measures.

Prior to boarding a Pacific Coastal Airlines flight (scheduled or charter flight) you will be required to undergo a health check. This will involve answering a few simple questions to which you must answer truthfully.

When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government to prevent the spread of COVID-19.

As a reminder, no person should board a flight when they are feeling ill and could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

Affected Pacific Coastal Flights RE: COVID-19

Our top priority remains to protect the safety of our customers and staff. This page will be updated regularly with information regarding Pacific Coastal Airline flights that were impacted by COVID-19. All customers who were on the listed flights are advised to self-monitor for signs of cough, fever or respiratory issues and to call their local health authorities if symptoms arise within the next 14 days.

  • Flight number #8P747 departing Vancouver (YVR), arriving Comox (YQQ) on March 13, 2020 (all rows affected)