We recognize that there are times when our customers may require some additional assistance when travelling with us, and we strive to meet and exceed all our customers’ accessibility needs. If you require accommodation, please contact our reservations team at 1.800.663.2872.

• Masset (ZMT) Operation: Please be advised the equipment used to assist passengers whom are unable to manage the aircraft stairs is unavailable until further notice in Masset. We are able to provide wheelchair assistance to and from the door of the aircraft; however, we are unable to assist passengers up/ down the aircraft stairs until further notice.

Canadian Air Transport Security Authority (CATSA), which is the federal crown corporation responsible for all passenger security screening, is experiencing ongoing staffing shortages, which is contributing to long lines and lengthy delays in processing passengers through security screening across our network.

It’s recommended that passengers arrive at their departure airport earlier to avoid long lines and delays. It’s suggested at least two hours ahead of domestic flights and at least three hours for U.S. and international.

Please be aware of illegitimate telemarketers who may change the information that appears on the Caller ID display (a practice known as Caller ID spoofing) to misrepresent themselves and to trick Canadians into answering the call. Pacific Coastal Airlines has received reports from the public advising they have received Caller ID spoofing phone calls displaying “Pacific Coastal Airlines” as the caller ID.

Email (phishing) and telephone scams are common methods used by criminals to lure people into disclosing personal information such as credit card numbers and account information. These scams intentionally impersonate trusted brands to leverage goodwill and avoid suspicion. They appear to be authentic and may go so far as to use logos and official-sounding email addresses. If you are unsure if an email you have received is from Pacific Coastal Airlines or not, we recommend not opening it or clicking any links and contacting us directly by phone at 1-800-663-2872.

If you feel that you have been the target of suspicious activity, please contact the RCMP Canadian Anti-Fraud Centre at 1-888-495-8501, or visit their website.