Travel Advisories

Travel Advisories

Call Centre - High call volume

Due to high call volume, you may experience a greater hold time than usual when contacting our reservation call centre.

If you booked through a Travel Agent (online website or directly) please contact them directly for assistance with your reservation.

We apologize for any inconvenience this may cause and thank you for your patience.

 

If you are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the flight cancellation request form. To submit the request, click here.

 

Pacific Coastal Airlines Call Centre: 1-800-663-2872

Hours of operation effective July 26, 2020:

  • Monday to Friday – 08:45 to 17:30 PST
  • Saturday – 08:15 to 16:30 PST
  • Sunday – 08:30 to 17:30 PST
Face Covering Requirements for Air Travellers RE: COVID-19

The Government of Canada is asking that all travellers have a removable non-medical mask or face covering large enough to cover their mouth and nose during their travel through Canadian airports and in-flight. Travellers must confirm that they have in their possession the mandatory non-medical mask or face covering as part of the registration or check-in process otherwise they will not be allowed to continue on their journey. At a minimum, travellers will be asked to wear the non-medical mask or face covering:

  • at airport screening checkpoints;
  • during the flight when they cannot physically distance from others, including at all times when they are 2 metres or less from another person, except another occupant of the person’s private home; or
  • as directed by an official of the air operator, the Canadian Air Transport Security Authority, a Canada Border Services Agency officer, or a Canadian public health official.

For more information click here.

Health Check Questions RE: COVID-19

In order to manage the spread of COVID-19, the Government of Canada, along with the provinces and territories have put in place some new measures.

Prior to boarding a Pacific Coastal Airlines flight (scheduled or charter flight) you will be required to undergo a health check. This will involve answering a few simple questions to which you must answer truthfully. For further information click here.

When arriving at your destination, you may be subject to further measures taken by the provincial or territorial government to prevent the spread of COVID-19.

As a reminder, no person should board a flight when they are feeling ill and could potentially put others at risk. Should symptoms such as a fever, cough or difficulty breathing develop while in flight, please notify the flight crew immediately.

Flexible change and cancellation policy for bookings made before May 2, 2020

Change/cancellation fees for customers with reservations booked on or before May 2, 2020 for travel anytime are being waived. Changes or cancellations to a reservation must be made at least 72 hours prior to scheduled departure time. Standard fare terms and conditions will apply to changes made within 72 hours of scheduled departure time.

For changes, customers may rebook their reservation for travel through April 30, 2021 inclusive without penalty (applicable fare difference may apply). For cancellations, customers flight value will be held as a travel credit that can be applied towards a future flight with Pacific Coastal Airlines (credit is name transferable and can be used to travel to any destination within our network). Travel credit will be available for travel completed within 24 months from the date of original purchase. We are not processing refunds to original form of payment at this time.

To make a change or cancellation please contact our call centre at 1-800-663-2872 or reserve@pacificcoastal.com for assistance. If you booked through a travel agency, please contact your travel agent directly for assistance.

If you are unable to cancel your flight online or contact us through our call centre, we welcome customers to complete the flight cancellation request form. To submit the request, click here.