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About

Pacific Coastal Airlines provides regular schedule, charter, and cargo services to 65+ destinations in British Columbia, more than any other airline. We are the sixth largest airline operating at Vancouver International Airport (YVR) based on total outbound seats, and third largest based on take offs and landings. An equal opportunity employer, we employ over three hundred people in two divisions across fourteen bases including pilots, flight attendants, engineers, dispatchers, and cargo. Our administrative office is located at YVR’s South Terminal in Richmond B.C., and our Seaplane division is headquartered in Port Hardy on Vancouver Island.

Customer Service

We make flying fun again! Customer service is an important part of our culture and our team of dedicated staff work hard every day to make your experience the best it can be. Our commitment to service excellence is summed up in the tag line “People friendly, People First”. We’re constantly looking for ways to improve our service and we would love to hear from you. Please send your comments and suggestions to feedback@pacificcoastal.com or fill in one of the Customer Survey & Comment Cards located in the seat pocket on our aircraft.

Safety

Safety is our first priority. It is embedded in our corporate values and each and every employee at Pacific Coastal Airlines is responsible for safety at all times. We administer a comprehensive internal safety process and fully comply with all Transport Canada rules and regulations.

Governance

Pacific Coastal Airlines Ltd. is a privately owned and operated company registered in British Columbia.

CEO and Founder: Daryl Smith

  • President: Quentin Smith
  • Vice President Commercial Services: Spencer Smith
  • Vice President Operations: Rob Kidner
  • Vice President Finance: David Rossi

Pacific Coastal Airlines Head Office
Vancouver International Airport – South Terminal
4440 Cowley Crescent Unit 204
Richmond BC V7B 1B8

Administration line: 604.214.2358 ext. 72358

Aircraft

We operate a mixed fleet of wheeled, amphibious, and seaplanes perfectly suited to the unique flying conditions in British Columbia.

Community Support & Sponsorship

Pacific Coastal Airlines is proud to be part a part of the communities we serve. Our commitment includes support for various local charities and organizations throughout the year. If you would like us to consider being a donor, or sponsor of an event in your community, please take a moment to review our Community Support page.

Annual Memorial Charity Golf Tournament

Pacific Coastal has hosted its Annual Memorial Charity Golf Tournament for many years, with golfers and sponsors coming from across Canada to help raise funds for two important B.C. – based charities.

Awards & Recognition

Pacific Coastal has received numerous awards and recognition from various organizations over the years. Some of the most recent include, but are not limited to:

  • Orphaned Wildlife Rehabilitation Society – special recognition 2014
  • BC SPCA Caring Company of the Year Award (2013)
  • Queen Elizabeth II Diamond Jubilee Medallion (President Quentin Smith) for long term support of Special Olympics BC (2013)
  • Hope Air Philanthropist of the Year Award (Quentin Smith) 2013
  • Richmond Chamber of Commerce Business Leadership Award (President Quentin Smith, V.P. Spencer Smith) 2013
  • Vancouver Aquarium’s Marine Mammal Rescue Centre – special recognition (2011)

History

Pacific Coastal Airlines was founded by Daryl Smith nearly forty years ago. The truck logger in Bella Coola, a small community on the central coast of British Columbia, decided to get a pilot’s license and purchased a small seaplane to make it easier to get in and out of remote camps. Some friends chipped in for fuel to tag along and thus began the adventure that led to Pacific Coastal Airlines.

Daryl earned his reputation through forty-two years of aviation experience as a pilot and owner of several regional carriers during the most significant era of aviation history in the province. That legacy of dedication and hard work continues with two of Daryl’s sons, President Quentin Smith and Vice President of Commercial Services Spencer Smith, intimately involved in all aspects of the aviation business started by their father. A legendary figure in British Columbia aviation, Daryl has received numerous awards and accolades from his peers and industry associations alike.

Tale of the Tails

A British Columbia based company, we owe our existence to the people and the many communities we serve. We wanted our brand to reflect that, but when the subject of plane tail artwork came up we found it difficult to sum up all that is B.C. in a single image. When the artist asked us to choose from one of the several icons, we just smiled and said “We’ll take ‘em all”, so each of our tails has a unique story to tell.