Delayed Baggage
We do our very best to make sure your baggage arrives with you at your destination. Sometimes due to unforeseen circumstances, baggage may be delayed in transit. The information in this section will explain what you need to know and what the next steps are when dealing with delayed baggage.
If you are unable to locate your checked bag upon landing, please report your missing bag to a Pacific Coastal Airlines Customer Service Agent immediately in order to expedite your baggage tracking process.
When you report a missing bag to us at the airport, the Customer Service Agent will ask you to provide:
- Your contact information
- A detailed description of your baggage and content
- Your boarding pass with reservation number
This information will assist the agent in completing a Baggage Irregularity Claim form CB-009 as soon as the baggage is identified as delayed.
For details on reimbursement for interim expenses incurred while awaiting your delayed baggage arrival, refer to the tab Interim expenses below. For baggage not reunited within 21 days, refer to the tab Maximum baggage liability below.
If you have left the airport, you must report your missing bag in writing within 21 days of your flight arrival.
- Your name and contact information
- Your confirmation, date of travel and flight number
- A brief written explanation of your claim
- A detailed description of your bag (colour, brand name etc.)
- A completed Baggage Irregularity Claim form CB-009
Damaged Baggage
When you report a damaged bag to us, we will assess the damage to your bag. With certain exceptions including normal wear and tear or damage resulting from a defect in the bag, if it is determined that the bag was damaged while in our care, we will repair the bag or replace it. In addition, we will provide a refund for the checked baggage fees that you paid on flights operated by Pacific Coastal Airlines.
Report your damaged bag to us for assessment at your arrival airport. This will assist the agent in completing a Baggage Irregularity Claim form CB-009 if warranted as soon as possible.
- If you notice the damage after leaving your destination airport, we strongly encourage you to return to the airport with your damaged bag with the Pacific Coastal Airlines baggage tags still attached to report the damage
- You must report your damage to us in writing up to 7 days from the date of arrival at your destination airport
- your name and contact information
- your confirmation, date of travel and flight number
- a brief written explanation of your claim
- photographs of the baggage with Pacific Coastal Airlines baggage tag(s) attached on the baggage
- photographs of the damage
- A completed Baggage Irregularity Claim form CB-009
- Bring your damaged baggage back to the airport and have Pacific Coastal Airlines send it to our authorized repair centre.
- Bring the baggage to the authorized repair centre yourself.
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Have the baggage repaired at the repair shop of your choice and provide your receipt for reimbursement.