Travel Advisories

Travel Preparation


Preparing for your travel

  • Check your passport or Government-issued ID to make sure it’s not expired.
  • Check your pre-departure emails.
  • Pack a mask. As per Transport Canada, customers must travel with a mask on board the aircraft. Even if you’re fully vaccinated, a mask is required on board for the duration of the flight.
  • Pack a personal size hand-sanitizer (100 ml or less) to use throughout your journey with us.
  • Need to make changes to your reservation? The need to be flexible is more important now than ever, which is why we are offering all new reservations purchased up to July 5, 2022, greater flexibility. Learn more

Check-in experience

  • To help reduce contact between customers and staff, we encourage customers to check-in online to obtain an electronic boarding pass.
  • Additional hand sanitizer stations are at our airport check-in counters.
  • As per Transport Canada, customers will be required to undergo a health check by answering questions relating to COVID-19 symptoms. Learn more

What to expect at the airport

  • Masks continue to be a health and safety measure and are recommended at all airports. We suggest checking with the airport authority that you are departing from or to as some airports still have mandatory mask requirements.
  • Plexiglass barriers, hand sanitizer stations, and enhanced cleaning measures are still in place at airports.
  • Vending machines, water fountains, and food vendors may be limited or unavailable. Please check with your airport authority prior to traveling or bring your own food.
  • Security temperature checks remain in effect.
  • We continue to work with our airport partners to help customers and staff be able to physical distance when utilizing the airport facilities, including pre-board security screening areas.

On board experience:

  • As per Transport Canada, customers must travel with a mask on board the aircraft for the duration of the flight.
  • Every night our aircraft goes through a rigorous sanitation process where all main points of customer contact are wiped down with high-grade sanitizer.
  • At each airport station, our flight crew conducts a thorough sanitation of the flight deck before every flight and will wear face masks when interacting with customers during boarding and deplaning.
  • We have suspended offering our in-flight magazine to reduce unnecessary contact. Moving forward, SOAR magazine will be a digital publication that you can download before your flight and view on your personal mobile device. Check out the most recent edition of SOAR magazine on our website.

Should you have additional questions or would like more information please do not hesitate to contact us at 1-800-663-2872 or email

This page was last updated on June 22, 2022.

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