Travel Advisories

Travel Preparation


Preparing for your travel

  • Check your passport or Government-issued ID to make sure it’s not expired.
  • Check your pre-departure emails.
  • Pack a personal size hand-sanitizer (100 ml or less) to use throughout your journey with us.

Check-in experience

  • To help reduce contact between customers and staff, we encourage customers to check-in online to obtain an electronic boarding pass.
  • Additional hand sanitizer stations are at our airport check-in counters.

What to expect at the airport

  • Plexiglass barriers, hand sanitizer stations, and enhanced cleaning measures are still in place at airports.
  • We continue to work with our airport partners to help customers and staff be able to physical distance when utilizing the airport facilities, including pre-board security screening areas.

On board experience:

  • Every night our aircraft goes through a rigorous sanitation process where all main points of customer contact are wiped down with high-grade sanitizer.
  • We have suspended offering our in-flight magazine to reduce unnecessary contact. Moving forward, SOAR magazine will be a digital publication that you can download before your flight and view on your personal mobile device. Check out the most recent edition of SOAR magazine on our website.

Should you have additional questions or would like more information please do not hesitate to contact us at 1-800-663-2872 or email

This page was last updated on October 1, 2022.

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