From left to right:
Spencer
Ramp Attendant
Charlene
Customer Service Agent
Jonathan
Customer Service Supervisor


Welcome to our
online survey.


Let your comments fly!  

This survey is similiar to the
customer comment card
found onboard our flights
and at our
check-in counters.

The questions pertain to
your most recent
experience with us in the
following order:


Reservations
Questions 1 through 10

Check-in
Questions 11 through 15

Flight experience
Questions 16 through 20

Aircraft cleanliness and comfort
Questions 21 through 24

Tell us about yourself
Questions 25 through 31


If you would like to offer
feedback about a specific
experience please vist
our feedback page.

 

 

 

Customer Survey

1. How did you book your most recent flight with us?
by phone
via call Call Centre
via our Website
Travel Agent
2. Are our flights at convenient times?
yes
no
3. If no, please elaborate:
4. If you booked via our website, did you find it user-friendly?
yes
no
5. If no, please elaborate:
6. If you called our Call Centre for information or reservations, was your call answered promptly and professionally?
yes
no
7. If no, please elaborate:
8. How would you describe the service you received from our representative?
excellent
above average
average
poor
9. Did the representative provide you with all the information required?
yes
no
10. How would you describe the counter staff's service?
excellent
above average
average
poor
11. Was our agent friendly and accommodating?
yes
no
12. Was your check-in handled quickly and efficiently?
yes
no
13. Were you correctly informed of boarding time, delays, or other pre-flight information?
yes
no
14. Were you asked if you needed our shuttle bus to the main terminal in Vancouver?
yes
no
15. Did your flight crew greet you before boarding?
yes
no
16. Did your flight crew inform you of the plane's features and procedures in a manner easy to understand, prior to the flight?
yes
no
17. Was your flight crew informative during the flight? Perhaps commenting on scenery, location, weather en route etc....
yes
no
18. Were you able to clearly hear all announcements?
yes
no
19. Did the flight crew make you feel comfortable during the flight?
yes
no
20. How would you describe the aircraft's cleanliness?
excellent
above average
average
poor
21. How would you describe your seat and overall cabin environment?
comfortable
uncomfortable
22. If uncomfortable, please elaborate:
23. Did your seat-back pocket contain a safety-feature card, an in-flight magazine, and a motion sickness bag?
yes
no
24. Reason for travel:
business
pleasure
other
25. How often do you fly with us?
first time
frequently
rarely
26. Do you know about our convenient Quik Pass product?
yes
no
27. If no, would you like Quik Pass information sent to you?
yes
no
28. If you checked yes above, please provide your name and e-mail address.
29. Based on your experience with us today, how would you rate our service overall?
excellent
above average
average
poor
30. Please elaborate on the above question.