Q&A
- Click here to register by credit card
*Immediate booking process - Click here to register by cheque
*Allow two business days for processing after cheque received. - Features and Benefits
- Fares
- Terms and Conditions
Quik Pass Q&A
Quik Pass Q&A :
What is a Quik Pass Account?
A Quik Pass Account provides ultimate flexibility at a reduced fare with no additional costs. Quik Pass is an electronic account created online, which allows the user to book individual Pacific Coastal routes at a special reduced fare. Using the electronic Quik Pass online account provides the user with excellent flexibility and the ability to make reservations, modify reservations, and process online account deposits 24/7/365. The Quik Pass account holder can allow anyone to travel using their account.
1) How do I become a Quik Pass Account holder?
That can be done by selecting "Register" right from this page. If you register using a credit card our easy-to-follow registration form will explain what steps to take. Within minutes of registering you will be sent an e-mail confirming your Quik Pass account details. You will then need to activate your account within 24 hours by making a deposit online. Once your account has been activated you may login and start making your bookings. In order to register you will need an e-mail address. In order to activate the account you will need a credit card (i.e. Visa, Mastercard or American Express).
If you wish to register using a company cheque please download the PDF form to complete and return to Pacific Coastal Airlines along with your company cheque. Allow two business days for processing after company cheque is received. Upon receipt Pacific Coastal Airlines will register your account and apply the deposit. We will then contact you via e-mail to advise you of the account set-up and ask you to modify your password. At that time you may begin to book travel. Please mail company cheque and form to:
Pacific Costal Airlines
Finance Department - Attention Quik Pass
4440 Cowley Crescent, Unit # 204
Richmond, B.C. V7B 1B8
*Reminder: the minimum deposit is $2000.00
2) How do I access my Quik Pass Account?
From the Pacific Coastal home page, click on the Quik Pass login button, or, from the menu above, click on the "Login Now" link located to the upper left.
3) Is there a minimum Deposit Amount?
Yes. The minimum amount for any deposit is $2,000.00 However you can deposit any amount more than the minimum if you so wish.
4) How long is my Quik Pass Account valid for?
It is valid for one year from date of the last deposit you made to your Account.
5) Are my Quik Passes route specific? back to top
No. You can use the Quik Pass account to book travel anywhere in our network.
6) How can I change my reservation?
You may modify any bookings made using your user name and password, online, up to 60 minutes before flight departure. If you need to modify your reservation within this time frame, contact our Call Center at 1-800-663-2872 & our agents will be happy to assist you with this request. You will need your reservation number and Quik Pass Account number. There are no additional fees or charges to make changes to your reservation.
7) If I cancel my flight what happens?
The fare will be automatically credited back to your Quik Pass account for future travel. If a client does not call to cancel their reservation and fails to check-in for the flight, they automatically forfeit the value of that segment, and the future segments within that reservation will be cancelled and credited back to the Quik Pass Account.
8) Is my Quik Pass account refundable?
No, a credit will remain on file for one year from last date of deposit.
9) Can I book an Unaccompanied Minor (Child aged 5-11 yrs) online using my Quik Pass Account?
Children cannot be booked online without an accompanying adult. We require you to call our Call Center at
1-800-663-2872 to book a child traveling unaccompanied. Our Call Center agents will have questions for you and require specific information relating to both the child's travel and the Quick Pass Account.
10) What if I require Special Assistance?
No problem. You may still book your travel online but please call one of our agents at 1-800- 663- 2872 to discuss your specific needs in order for us to serve you better. You will need your Reservation number.
11) Can I view the balance remaining on my Quik Pass Account?
By Choosing "Account Transactions", from the "Options Menu", you may view both current balances and bookings made within the last 100 days. If you require information beyond 100 days that can be provided by contacting our Finance Department at 1-800-663-2872 or e-mail to quikpass@pacificcoastal.com. Note, the Call Center agents do not have access to detailed Account information and balances.
12) Can I make additional deposits on my Quik Pass Account?
Yes, once you've logged in you may choose to make a "Deposit" from the "Options Menu'. Your minimum deposit amount is $2,000.00.
13) Can I deposit more than the minimum? back to top
Yes, as long as the deposit exceeds $2,000.00.
14) Can I pay using a company cheque?
If you wish to register your account using a company cheque, click on the link to the left or click here. Remember a $2,000.00 minimum deposit is required.
If you are wishing to make subsequent deposits to existing Quik Pass accounts by company cheque, the minimum deposit amount is $2,000.00 per transaction. Please deliver cheque to your nearest Pacific Coastal Airlines check-in counter or mail the cheque to : Pacific Coastal Airlines, Finance Department - Attention Quik Pass, # 204-4440 Cowley Crescent, Richmond, B.C. V7B 1B8. Please include the Quik Pass Account Name and Number as well as your contact information should we have any questions. Allow two business days for processing after company cheque is received.
15) What happens if I forget my password?
Login and choose "Forgot your password". A reminder e-mail will be sent to the original e-mail address provided when you registered.
16) Can I contact Pacific Coastal Airlines by phone to make reservations?
Yes, although we encourage reservations online , Pacific Coastal Airlines agents will be happy to make reservations for you but will require specific details to maintain the security of your account. Our Call Centre's toll-free number is 1-800-663-2872.
17) Will I still be able to purchase paper Quik Tickets?
No, we will no longer be issuing paper tickets of any kind. The electronic Quik Pass Account program will replace our current paper Quik Ticket program.
18) How do I make reservations on your scheduled float plane service?
You can call our Port Hardy office at 1-800-343-5963 and our agents will be happy to book that for you. Our staff will require specific information about the Quik Pass Account before they can proceed with the booking. The Customer Service Agents will be able to book your entire reservation including wheeled aircraft service if required.
19) Can I get a better rate without using my Quik Pass account?
You may be able to however you will be subject to the rules, restrictions and change/cancellation fees associated with that fare. This cannot be done within the Quik Pass Account program.
20) What are the Quik Pass fare rules and restrictions?
Non-refundable, valid for one year from last deposit, no additional change or cancellation fees. Clients forfeit the fare if they do not cancel the reservation prior to scheduled departure time and fail to check-in for scheduled flight departure.
21) Where can I view the Quik Pass fares? back to top
Click here or choose the "Quik Pass" page directly from our home page.
22) Why Quik Pass?
Quik Pass gives the traveler ultimate flexibility at a reduced fare with no additional costs. The electronic Quik Pass Account holder can allow anyone to travel using their account. It's convenient, easy to use, environmentally-friendly & cost-effective.
23) Can I convert my Quik Tickets to Quik Pass?
Yes. Once you build your Quik Pass account online, please send your unused Quik Ticket stock
to the below address and we'll credit your online account with the value you submit. We encourage
you to do this to take advantage of the new program's flexibility. Note that if you have just a few Quik
Tickets left, you are also welcome to use them by contacting our reservation center to book and
submitting your coupons at check-in as usual.
Pacific Costal Airlines
Finance Department - Attention Quik Pass
4440 Cowley Crescent, Unit # 204
Richmond, B.C. V7B 1B8